Hotline Services

WHAT WE OFFER

L3-level operation support activities are provided with the possibility of 24/7 availability and near-instantaneous response time through remote access. The primary purpose of this service is to ensure a continuously available, high level of professional competence to handle incidents.

 

 

  • L3 - level

  • 24/7 availability

  • Remote access

SERVICE MODEL

  • External operation support service

    The availability window can be customized according to individual needs, typically being available 24/7. In case of critical priority issues, the response time for remote access is nearly immediate.

SAMPLE REFERENCES

Energy Sector

Provision of L3, 24/7 availability services in the following fields: Oracle Database, Oracle Weblogic, and Oracle SOA incident management.

Telecommunication Sector

Provision of L3, 24/7 availability services in the following fields: Oracle Database and Oracle Weblogic. 

Banking Sector

Provision of L3, 24/7 availability services in the following fields: Oracle Database, ExaData, and data warehouse troubleshooting.

Public Sector

Provision of L3, 24/7 availability services in the following fields: Oracle Database and data warehouse.


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